In every business that I run, there are systems in place to ensure that everything runs smoothly. And when a problem arises, it’s either because the system wasn’t followed correctly, or, there isn’t a system for that specific problem. Uber founder Travis Kalanick said it best, that when there is a problem, fix it with infrastructure. In other words, fix the problem by creating a system, so when it happens again, there is protocol to follow.
One system that MUST be in place, at times, seems unnecessary, but is VITAL to your continued success.
Staff training. You train them when you hire them, and then they have it forever, right?
This year, I made a commitment to my staff and to myself that I would train my martial arts team twice per week, Mondays and Thursdays. One hour of martial arts, one hour of script training.
The previous year, we did this some, but never extremely consistently. I knew they were training some on their own, and their presentations were pretty good.
But it’s only been through this consistency this year that they have truly soared. They are stronger. More confident. And I hear them teaching students the way I am teaching them more. Aahhhh. Music.
It just reminds me that you can’t ignore staff training. It must be an integral part of your business. Even when you think they have it down, even when you think they know what to say, even when you think it’s all being done the way you want it….It isn’t. And the only way to fix it is to train on it. And train on it consistently. Inspect what you expect.
Only have one employee? Or just a few? Doesn’t matter. Pick one day per week, and review one system during each meeting. Make them strong with it. Get them better. They want to do a good job, so help them. It will only serve your business in the long run.