It honestly seems like it’s never-ending.
I swear, as soon as you get through all of the training to bring someone up to speed, you have to start all over again, training the SAME staff member, on a DIFFERENT section of the operation. One that you did a month ago. And whether you are running a small business with one employee, a midsize company with 5-50 employees, or a large organization with hundreds of human beings involved, the need for staff training NEVER goes away. Neverever.
There’s no vacation days from staff training. There’s no damn snow days. And, if you are the owner/operator, you have to view yourself like an employee with this and be disciplined and include yourself in the training. Because if you’re going to give your customers the very best service possible, you should ALWAYS be training on what to say, how to say it, and how to follow up. You’re either growing or you’re dying, and training your people is a way to ensure that you aren’t moving backwards.
But this isn’t a bad thing. It’s a part of the game. Buck up, and make it happen. Oh, you thought that you could “4-Hour Workweek” this gig? HA. Not happening.
So look at your schedule, and decide on the days you review script, and decide when you’re going to review procedures, and stick to it. And that becomes your game plan now and forever, amen. For my martial arts school, it’s Mondays and Thursdays from 10am-12pm every week. No exception. No getting out of it. During the week as we go about our day of work, I am constantly watching my team and looking for areas in their script that need work. Or watching how they interact with a parent or student. And then, rather than putting them on blast in the moment, I simply write it down, and that becomes part of my meeting on Monday or Thursday, so EVERYONE gets the benefit of the correction.
The director for Center Stage does the exact same thing, except hers is a once per week meeting with all of the teachers. And during the week, she is watching, listening, observing, and making notes so she can train the staff at the upcoming week’s meeting.
It’s really pretty simple. It just never goes away. If you’re going to run a business and be involved, this is one of the most important pieces of the puzzle. Staff training. You’ve heard of the CANI principle? Constant and Never-ending Improvement? More like CANBTOHWMBINEST. Constant And Never-ending Beat Them Over the Head With the Material Because It NEVER Ends Staff Training.
I promise, I’m not bitter today. Sometimes it just hits me. I’m human, you’re human. I want them to get it the first time and not have to be reminded of the same thing over and over.
Pipe dream. Just accept it. And your business life becomes easier to manage. You brush your teeth everyday. You shower daily. You exercise consistently. Why? Bodily upkeep.
Staff training. Business upkeep.